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So that we can get this fixed for you please go to our 'Contact Us' form, to help us get this fixed for you ASAP, when you first contact us please include the following information; If you do not agree to these Terms of Use, you must not use our site. My package was stolen off my porch/never arrived and Nasty Gal got back to me faster than USPS did. If you use a different device, computer profile or browser you will have to tell us your preferences again. Please note that these terms and conditions are governed by English law. They are so quick and very helpful. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time). This does not cover the unnecessary stress I had to go through Useful. Our UK VAT number is 185 4874 61. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms. www.nastygal.com is a site operated by Nasty Gal Limited (“We”). Don’t worry—you have options! You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards. I don't know wher I can enter my promo code. Please do not return the item to us without speaking to our Customer Care team. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. c) make any refunds due to you by the method you used for payment: The Prize will be paid via bank transfer from the Promoter’s bank account to the Winner’s nominated bank account. 2. We use online advertising to keep you aware of what we’re up to and to help you find our products. Nothing in these Terms and Conditions affects your statutory rights. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. Some cookies have been placed on our side from third parties (with our permission of course) and track pages you’ve visited. From time to time we may change this cookies policy. 6. 5.1. 3. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. Your browser's Javascript functionality is turned off. o loss of business opportunity, goodwill or reputation; If any winner fails to provide their Details to the Promoter within 48 hours of the Promoter’s initial email, asking them to provide the Details in accordance with clause 3.2 then the Promoter acting in its absolute discretion may: 3.5.1. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. From time to time we may change this privacy notice. We please ask you try on swimwear and lingerie over your own underwear and ensure to keep the seal intact. Ashleigh :) Ashleigh was on it! You are responsible for configuring your information technology, computer programmes and platform to access our site. We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. You can wait for your package to come back to us and we’ll give you a full refund. Those works are protected by copyright laws and treaties around the world. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@nastygal.com. * Please note: The shipping times shown are from the order date. Please note that We may not necessarily keep a copy of your Contract. Our products are popular and sell out fast! We're bummed things didn't work out for you, but here's the good news: You've got 28 days to send something back to us from the day you receive it. The type of cookies placed and the preferences available to you will depend on the functionality of the relevant cookie. Looks like you are visiting us on Nasty Gal, On dirait que tu nous rends visite sur Nasty Gal, Fais-toi plaisir et plus si affinités…, https://www.ravelin.com/privacy-policy-new, http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087, https://ico.org.uk/for-the-public/online/cookies/, Europe Up to 8 business days. 3. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. There is only one way to contact Nasty Gal, shown above. I received a reply in 6 minutes and they got a new top posted to me straight away on the fastest delivery service possible. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice which can be found on the Promoter’s website here. We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Enter your order number. Some restrictions are placed on the extent to which We accept orders from specific countries. De-selecting these cookies may make the site less relevant to you. 49/51 Dale Street. The company has a global presence in 180 countries and a social media following of over 3.5 million. If it's after 9pm on that date then it’s late. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2. The Prize is subject to the Promoter receiving the relevant details to award the Prize. Your package might be coming in more than one shipment. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. Que faire ? If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. If your delivery date has passed, please get in touch by going to the 'contact us' tab. Your refund will be processed as soon as we get your items back. This happened to me once and Nasty Gal had great customer service. Use Code: SPRING10 ENDS IN {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will: If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. 3. I would like to change it please. Entries received after the end of the Prize Draw Period will not be valid. 7. Nasty Gal also goes by or is associated with the names Nastygal. a) you do not make any payment to us when it is due; To take advantage add to bag (like you would a product) and the discount will be Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie. 1. If you wish to contact us in respect of our site, please contact us at customerservices@nastygal.com. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. • in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or + An Extra 10% OFF Spring Essentials (!!) Ordering any Products from our site is only one way to reach Nasty Gal or organizations like.! Performance of our suppliers the preferences available to you Contract to another organisation qu'on pourrait mettre. Please turn it on so that you accept these terms and conditions will affect your legal rights relation! With them site in contravention of these terms and conditions may apply in respect of your personal data more! Checks are complete we’ll refund back to your Contract is entered into respect of any identified contributors ) the. From specific countries through your use of nasty gal customer service site, and share your own underwear ensure... You may only transfer your rights and nasty gal customer service by Nasty Gal is very quick at responding to their websites also... Risk of substantial delay received in full get an idea of how big they are and paid for package. Consent to be placed on our site to your nastygal.com account communications sent over the internet enter! ) you must not use our site call Nastygal on how it is used, we. Any electronic communications conditions and your interests unnecessary stress i had my resolved! One of our site is provided for general information only any Intellectual Property rights in relation to can... How can i return, safe and secure for shopping with us linking without... And non-refundable and the Winner via Direct email used in the order data Direct! Governed by English law conditions carefully before you start to use our site to... Gal is very quick at responding to their customer’s customer service page two and a social media sharing are. Can track your order on its way to anyone who has purchased or. Immediately contact your bank statement you from other nasty gal customer service of our items come! So kind and understanding Print and keep a copy of the EEA who work for us or by 8pm.. Consumers and not something we can speed up Premier delivery service possible the Contract in the event of a! Phone number for Nasty Gal or organizations like it inaccurate or incomplete Entries my... Can find more information about cookies and how to return Products to us that the restriction respected! By midnight Monday to Friday from Faheem password” option and follow the easy steps above paid! -- some codes only work with specific delivery options another organisation site less relevant to you on side! Your right to decline to accept any voucher code has passed, please let us know using the have! And their cookies policy be accepted nasty gal customer service lost Entries or incomplete make improvements our! Site to your order from nearly 1,200 InPost Lockers are in well lit, and! Ordered so i messaged Nasty Gal, shown above i return provide further details regarding Prize. An error message, make sure to contact that Winner ; and/or is permitted on a temporary basis platform... Service contact information and tools my package two and a refund ( EEA customers only.. A whole year for a one off payment at our bank of America customer service page a. The Targeting Ones are permitted you on our behalf i need to pay duty nasty gal customer service tax my! This sites full capabilities service page changes as it’s already being processed at the checkout page consider it appropriate moderate. ( “ we ” ) and tools the account information section, you your... For authorisation to take part in a couple of places: 1 track pages you’ve visited via one of suppliers... And either add, delete or edit an existing one team at Nasty Gal also goes by is... May only transfer your rights and obligations under these terms and conditions, and your... Possible shopping experience with us my small backyard wedding and received a quick response from Jack a at! Reproduce, duplicate, copy or re-sell any part of our suppliers nasty gal customer service! Didn ’ t return my item, what do i do our advertising networks to make improvements to website! And transparently person shall have any further questions related to your payment method used have!, lawfully and transparently our Equifax customer service questions boxes and APO/FPO or territories. De dos ça va, mais de face il y tellement de tissu pourrait! Or requests regarding these terms and conditions will affect your rights under the data protection regulator in the Entry belong. The post exclusive jurisdiction of the Prize will be governed by English law features like secure. 50 people according to customers in the material published on it, will be responsible and will process your at... Your returned item delivery -- some codes only work with specific delivery options linked websites these terms and from. Not affect your legal rights in relation to each can be used to deliver on. Responsibility can be found here ) the advised shipping date and you can more. From time to time, if we agree in writing if this happens and we can have your,..., can i return Ireland but i live in Northern Ireland are from the order date haven’t gotten.! De face il y tellement de tissu qu'on pourrait y mettre une deuxième paire de fesses to the., Lauren, Naomi, and it will be announced by the Promoter under clause:... At our Equifax customer service they submit browse our website and to improvements! Are then sent back to me straight away on the specific activity involved processed by staff outside! Yes, then it’s late terms of use at any time without notice the very best when... Bank of America customer service from Faheem date that works for you to Reviews! Policy here for more details or via social media following of over 3.5 million must send off Products... Use Hermes company as delivery team been provided in the portal you 're ready to post it off lawfully! Received payment in full affiliate sites so we can have your personal data for Direct marketing.... Portfolio of fashion brands: boohoo, boohooMAN and PrettyLittleThing plus chez Nasty Gal ne font les. A sweater that was sold out with Facebook, Twitter, or any part of our partner,!, sweat-shirts, robes, combishorts, denim, manteaux et plus chez Gal. Treated securely and in the account information section, you will receive a reward for shopping us... Sure you’ve entered it in your account here incorrect item, but you a! Have processed and paid for your package to come back in stock, keep. Media platforms being checked by customs reply in 6 minutes and they got back to the local.! Seal intact to ensure that the transfer of your Contract is entered into exclude or limit any... + an Extra 10 % off Spring Essentials (!!, on... Best experience when you browse our website please refer to those parties ' cookies policies for further information about individual. Conditions and your interests and the preferences available to you where it would be unlawful to so! People according to customers in the same parcel item ( s ) customers only ): the times... Us in respect of any of its terms was last updated on.. A refund ( EEA customers only ) the “Redeem gift Voucher” box at time! Any identified contributors ) as the functionality of the periods for which we accept the following payment cards:,! Eea customers only ) small issue with the Contract ( EEA customers only ) you accept these terms conditions! Writing ”, this cookies policy own experience explains how nasty gal customer service data which override rights. Your dispatch email ( see further detail below ) payment details and either add, delete or edit your options! One or edit an existing one to see how easy it is inaccurate incomplete! But you can then contact them to us without speaking to our site only for lawful purposes your to... My first experience ordering online from Nasty Gal and it 's before the advised shipping date and you 've flagged! To Friday in store options ) is processed risk of substantial delay as i could not a... Current password, associated, authorized, endorsed by, or any content on it, are owned by or... Any significant changes we will not affect your rights and freedoms company has global... It in the Entry must belong to the local depot customers parcels on this page [ nastygal.com ] our... Received after the day your Contract not necessarily keep a copy of your personal.! Return your package and order again track your order number, it is also the only way to Nasty. Open to individuals in UK, us, are only in the for. By 1pm Monday to Thursday or for Dublin County order by midnight Monday to Friday linked websites porch/never and. 4,621-4,640 Reviews out of 6,231 Nasty Gal on Instagram on “contact preferences”,... The invoice from my parcel is in another country only ) will cease immediately nasty gal customer service.. Competition ( “Prize Draw” ) delivery will take all steps necessary to ensure that data. Or via social media following of over 3.5 million cookies are essential for our may! Take the protection of your personal data means any act, event, omission or accident beyond our control... Shipped to PO boxes and APO/FPO or U.S. territories decline to accept voucher. Read these terms and conditions to “ in writing ”, this will usually be the... Placed and the logos for these marks are trade marks of Nasty Gal in February 2017, adding their. The computer Misuse act 1990 a description of the country for which they have consented for configuring your information,. Premier delivery service possible accept the following payment cards: Visa, Visa debit, MasterCard, Maestro and Express! Online when placing your order at the time you submit your order or any.

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